Shipping and Return Policies – Lebnadeu
Cosmetics
📦 Shipping Policy

  1. Shipping Duration
    We strive to deliver your orders as quickly as possible. Please note that the shipping
    duration ranges from 3 to 21 business days, depending on the customer’s location and
    order volume.
  2. Terms and Conditions
    By using the Lebnadeu Cosmetics website or completing any purchase, you agree to all
    our terms and conditions as outlined on the website.
  3. Payment Policy
    We provide secure and multiple payment methods for your convenience, including:
    •
  • Cash on Delivery
    Credit Cards
    Bank Cards
    InstaPay
    E-wallets
  1. Contact Information
    For any inquiries or support, please contact us via the following methods:
    •
  • Email: support@lebnadeu.com
    WhatsApp: +201067910840
    🔄 Return and Refund Policy
    Return Policy
    No Returns for Change of Mind:
    We regret that we cannot accept returns or exchanges due to a change of mind, owing to
    the nature of cosmetic and skincare products.
    Cases Where Returns Are Accepted:
  • The product is damaged or was damaged during shipping
    The product was expired upon receipt
    A return request must be submitted within a maximum of 48 hours from receiving the
    order.
    Refund According to Payment Method:
  • Within 48 hours for cash payments
    Within 15 days for electronic payments
    Refund Policy
    Steps to Report an Issue:
  • If you receive a damaged or expired product, please contact us at
    support@lebnadeu.com or +201067910840 within one day of receipt, providing:
    A detailed description of the issue
    Clear photos showing the damage or defect in the product
    Refund Processing:
  • After reviewing the request and approving it, the amount will be refunded to the
    original payment method within:
    48 hours for cash payments
    15 to 30 business days for electronic payments

  • Exceptions
    •We cannot accept returns or issue refunds if the above conditions are not met.
    🔐 Privacy Policy
    Your privacy is important to us at Lebnadeu Cosmetics, and we are committed to
    protecting your personal data according to the highest security standards.
  1. Information Collection:
    We collect information that you voluntarily provide to us during registration or
    when placing orders, such as name, email address, phone number, and shipping
    address.
  2. Use of Information:
    Your data is used to process orders, improve your shopping experience, and
    communicate with you regarding offers or services.
  3. Data Protection:
    We rely on advanced protection systems to ensure the confidentiality of your data
    and not share it with any third party without your explicit permission, except as
    required by law or for the purpose of fulfilling your orders.
  4. Cookies:
    We use cookies to improve user experience and analyze website performance
  5. Your Rights:
    You can request to modify or delete your personal data at any time by contacting
    us.
  6. Updates:
    We reserve the right to modify the privacy policy at any time, and any updates will
    be posted on this page.
    For inquiries or requests related to privacy, please contact us via:
  • Email: support@lebnadeu.com
    WhatsApp: +201067910840